Frequently Asked Questions

Yes, the first step is to come and see you and discuss your needs, your business and provide you and your team with a full system demo. We can also do this remotely if preferred. Get in touch here to schedule with one of our sales team. 

Our development team are continually innovating our EPoS software and responding to customer feedback and bug fixes. We publish release notes on all updates, new features and bug fixes here.

Our preferred partner for payments is Payment Sense Dojo, however, we also have integrations with Verifone, Global Payments and Fingopay. Within the mobile order & pay app, we offer Payment Sense or Stripe. For our counter EPoS, we also have fully integrated pay at table solutions.

Yes, we can offer barcode scanning where this is required.

Our pointOne platform uses a hybrid approach to ensure uptime at site level and a cloud-based dashboard for managing products and analytics.

If your business is ‘food-led retail’ then yes. We do not however have solutions suitable for retail such as clothing, books etc. For this, you should visit Cybertill – the experts in retail PoS. pointOne works well in delis where barcode scanning and weighing scales can be easily integrated with the system.

We are always keen to integrate with complementary third-party software that will benefit our customers. In the first instance, please email us here explaining your product and we will come back to you.

We can supply 15″ slimline PoS terminals or smaller space-saving models. They can be desk-mounted, pole and wall-mounted. You can also run the full pointOne suite on 8-10″ mobile tablets.

Yes, we have an industry-leading self-serve solution for your business. We can provide our kiosk solution on 10″ tablets, through to 22″ and 27″ floor-standing kiosks to suit all needs and budgets. Our self-serve platform also includes a mobile order & pay app. Visit our self-serve and kiosk page for more info.

Yes, we offer this option where you have existing and compatible hardware. 80% of the time it will be compatible as long as it is running a later version of Windows (not Windows XP sorry.)

Put simply, a cash register or “till” is a cash management machine used in hospitality to calculate sales, record transactions and comprises a keypad or touchscreen terminal, receipt printer and cash drawer.

The main difference between a cash register and an EPoS is that the till only has the functionality to manage sales. By contrast, an EPoS has a full back office suite that allows you to do a great deal more. It can help you understand where to scale and where to make savings in order to adapt and future-proof your business, while boosting profitability.

An EPoS system stands for ‘Electronic Point of Sale’, but is often abbreviated to PoS. Traditional till systems just handled transactions and payments, but today’s EPoS is a combination of hardware and software that can help manage your business more effectively by streamlining your operations both front and back-of-house to increase revenue, cut costs and improve customer experience.

An EPoS system sits at the heart of your business operation. It’s no longer just the processor for transactions, it is the home for your data and a brain for your restaurant.

However, the brain is only effective if it connects with the rest of the nervous system so its essential that the PoS is open platform that allows you to integrate with other third-party software solutions. It is this open integration that allows you to future-proof your EPoS so, as your business needs change and new advanced tech integrations become available, you can take advantage of these without the need to change your EPoS system.